Terms and conditions of sale

Applicabili all’utilizzo del sito https://whipitaly.it/ La titolarità del sito https://whipitaly.it/ e dei servizi ad esso collegati è di Whip Italy con sede in Via Buonconte da Montefeltro 62/D 52100 Arezzo (AR)

Ownership includes information or elements contained in texts, documents, photographs, drawings, graphics, databases, software, logos, trademarks, trade names or other signs protected by intellectual or industrial property rights. Whip Italy, with this document, provides the User with information relating to the functionality of the site and the services offered through it. We invite the User to carefully read these Terms and Conditions before using our services. By using the site, the User fully accepts the Terms and Conditions. In any case, we invite the User to consult the Privacy Policy and Cookie Policy to understand the methods of processing their personal data.

Terms of use

The navigation of the site by the minor user presupposes and implies the authorization and supervision of the parents or of those who exercise their authority or protection, who will therefore assume all responsibility for the actions of the minor towards Whip Italy and third parties involved in any capacity. It should be noted that, although the Italian legislation - with specific reference to the services offered by the information society - allows with regard to the newsletter the acquisition of the consent of subjects only 14 years old. The services relating to purchases, on the other hand, are reserved for the User who has reached the age of 18.

Checkout and registration

In order to proceed with the purchase of goods through the e-commerce section, the User must provide the data requested in the relevantin a truthful and complete manner checkout form (necessarily name, surname, e-mail, address and telephone; the name of the company is totally optional), declare that you have read the Privacy Policy and fully accept these Terms and Conditions. The user, after making the first purchase or, regardless of this, at any time, can proceed to register for the creation of an account. In this case, in addition to being able to access quickly through the social login (Google, Facebook), you can fill in the appropriate registration form by entering the required data (necessarily name, surname, e-mail and password). The purchase, in the case of a registered user, will naturally be faster. The User has the duty to keep his login credentials. It is understood that in no case the owner of the website can be held responsible in case of loss, diffusion, theft or unauthorized use by third parties, for any reason, of the User's access credentials.

Account cancellation and closure

The site contains links to the social network pages of Whip Italy and commercial partners and links to other websites provided by third parties. Whip Italy is not responsible for the contents of such sites or resources that it offers for informational purposes only. Whip Italy reserves the right to update or modify the site, its contents and features at any time. However, the information that can be obtained from the Site is to be considered of a general and non-binding nature.

Purchases through the site

The site allows you to search on Whip Italy products and purchase a wide range of goods and items. If the User wishes to buy one or more of our products, he can select them one at a time, adding them to his virtual cart. Once all the items of interest have been placed in the cart, the order can be forwarded. The site will provide a summary page of the selected products, their price and options, with related costs, for delivery.

The User will be asked to confirm the purchase and to indicate the solution chosen for delivery, transport and the method of payment. We invite you to always check the correctness of the order before completing the purchase phase (eg product, quantity, size, color, etc.). Following the order, the User will receive a message to his e-mail address confirming the receipt of the purchase order. The sales contract concluded between the User and Whip Italy will be considered concluded at this point. If the User does not receive any confirmation of the order within 10 working days, the related order must be considered rejected and, therefore, without effect.

In the event that the products contained in the order are not available, Whip Italy will promptly notify the User and reimburse the amounts already paid. The Company carries out shipments on the national and international territory (Italy, all of Europe, Mexico and the United Arab Emirates). The delivery time expressed in working days, indicated if possible already in the order confirmation, includes only working days, between Monday and Friday included, with the express exclusion of holidays.

Il prezzo totale indicato nel messaggio di conferma dell’ordine costituisce il prezzo finale, comprensivo dell’IVA e dei costi di trasporto e consegna. Per ulteriori informazioni, si veda la sezione spedizioni del sito web.

Payment methods

To make purchases through the site you can use different payment methods such as credit card or Paypal. In case of payment made by credit card, the charge is made at the time of purchase. The buyer agrees to receive invoices and credits exclusively in electronic format.

Returns and refunds

The conditions and methods for returns and refunds of goods purchased online in our shop are illustrated below. Provided that the merchandise is still in its original condition - therefore, it is unused, in its original packaging, with the original labels and complete in all its parts -, we accept returns of the items without additional charges, according to the following rules:

  • In order for the full amount paid to be refunded, requests must be received no later than 15 days from the date of receipt of the goods. In this case, the full amount paid for the item will be refunded to the same payment method used to place the order;
  • We undertake to ensure that the User receives the refund within 10 working days of receiving the goods at our logistics;
  • A refund requested beyond the aforementioned terms will be refunded at our sole discretion;
  • The aforementioned methods of return and refund are valid exclusively for private customers and not for resellers;
  • The return and refund procedures are not valid in the case of customized and / or made-to-order products.

For an optimal management of practices, the User is required to carefully respect the methods indicated on this page, following the instructions and waiting for the confirmations of our operators when requested.

Replacement of products for size / sizechanges

Change free for Italy, with shipments to be paid by the buyer from abroad.

Right of withdrawal

The User who is not satisfied with the purchase and does not wish to replace it with any other product (or receive a purchase voucher of equal value) has the possibility to exercise the right of withdrawal within 14 working days of receiving the product, such as required by current legislation Legislative Decree 206/2005 (Consumer Code). The costs of returning the product are to be considered charged to the User, who must return the products within 15 days. The refund will be made within 10 working days.

Customer Care

For assistance on the services and products offered, please contact our Customer Service at the e-mail address info@whipitaly.it

Jurisdiction and applicable law

The relations between Whip Italy and the User are governed by Italian law and jurisdiction. The jurisdiction to settle any dispute regarding these Terms and Conditions and the relationships regulated by them belongs to the judicial authority identified by law. These Terms and Conditions will be considered applicable even in the case of specific agreements relating to paid services.

Processing of personal data

By accessing the site, the User declares and accepts that Whip Italy - as Data Controller -, in full compliance with the principles laid down by EU Regulation 2016/679 (GDPR), can access, store and process the User's personal data, and any information necessary for the operation of the site or the services provided through the site, present on the terminal. The User acknowledges that the use of the site involves the transmission of data through electronic communication networks. The data processed are those necessary for the proper functioning of the site. The data directly provided by the user or automatically acquired by the site as part of normal functionality are also collected and processed for the fulfillment of obligations under Community and national regulations, including laws, regulations in force pro tempore and provisions of Authorities legitimated for this. , as well as for purposes related to the protection of public order, the detection or repression of crimes. With the consent of the User, Whip Italy may also send communications relating to offers and / or commercial promotions relating to its own products or those of the Joint Controllers. More detailed information on the use of personal data by Whip Italy is provided through a specific Privacy Policy, available on the website.

Titolare del trattamento è WHIP ITALY, con sede legale in Via Buonconte da Montefeltro 62/D 52100 Arezzo (AR).; e-mai: info@whipitaly.it

Changes or updates to this document

The owner of the site may modify or simply update, in whole or in part, these Terms and Conditions in the future. Changes and updates will be binding as soon as they are published and, therefore, brought to the attention of the User.