Terms and conditions of sale
Applicabili all’utilizzo del sito https://whipitaly.it/ La titolarità del sito https://whipitaly.it/ e dei servizi ad esso collegati è di Whip Italy con sede in Via Buonconte da Montefeltro 62/D 52100 Arezzo (AR)
The navigation of the site by the minor user presupposes and implies the authorization and supervision of the parents or of those who exercise their authority or protection, who will therefore assume all responsibility for the actions of the minor towards Whip Italy and third parties involved in any capacity. It should be noted that, although the Italian legislation - with specific reference to the services offered by the information society - allows with regard to the newsletter the acquisition of the consent of subjects only 14 years old. The services relating to purchases, on the other hand, are reserved for the User who has reached the age of 18.
Checkout and registration
Account cancellation and closure
The site contains links to the social network pages of Whip Italy and commercial partners and links to other websites provided by third parties. Whip Italy is not responsible for the contents of such sites or resources that it offers for informational purposes only. Whip Italy reserves the right to update or modify the site, its contents and features at any time. However, the information that can be obtained from the Site is to be considered of a general and non-binding nature.
Purchases through the site
The site allows you to search on Whip Italy products and purchase a wide range of goods and items. If the User wishes to buy one or more of our products, he can select them one at a time, adding them to his virtual cart. Once all the items of interest have been placed in the cart, the order can be forwarded. The site will provide a summary page of the selected products, their price and options, with related costs, for delivery.
The User will be asked to confirm the purchase and to indicate the solution chosen for delivery, transport and the method of payment. We invite you to always check the correctness of the order before completing the purchase phase (eg product, quantity, size, color, etc.). Following the order, the User will receive a message to his e-mail address confirming the receipt of the purchase order. The sales contract concluded between the User and Whip Italy will be considered concluded at this point. If the User does not receive any confirmation of the order within 10 working days, the related order must be considered rejected and, therefore, without effect.
In the event that the products contained in the order are not available, Whip Italy will promptly notify the User and reimburse the amounts already paid. The Company carries out shipments on the national and international territory (Italy, all of Europe, Mexico and the United Arab Emirates). The delivery time expressed in working days, indicated if possible already in the order confirmation, includes only working days, between Monday and Friday included, with the express exclusion of holidays.
Il prezzo totale indicato nel messaggio di conferma dell’ordine costituisce il prezzo finale, comprensivo dell’IVA e dei costi di trasporto e consegna. Per ulteriori informazioni, si veda la sezione spedizioni del sito web.
To make purchases through the site you can use different payment methods such as credit card or Paypal. In case of payment made by credit card, the charge is made at the time of purchase. The buyer agrees to receive invoices and credits exclusively in electronic format.
Returns and refunds
The conditions and methods for returns and refunds of goods purchased online in our shop are illustrated below. Provided that the merchandise is still in its original condition - therefore, it is unused, in its original packaging, with the original labels and complete in all its parts -, we accept returns of the items without additional charges, according to the following rules:
- In order for the full amount paid to be refunded, requests must be received no later than 15 days from the date of receipt of the goods. In this case, the full amount paid for the item will be refunded to the same payment method used to place the order;
- We undertake to ensure that the User receives the refund within 10 working days of receiving the goods at our logistics;
- A refund requested beyond the aforementioned terms will be refunded at our sole discretion;
- The aforementioned methods of return and refund are valid exclusively for private customers and not for resellers;
- The return and refund procedures are not valid in the case of customized and / or made-to-order products.
For an optimal management of practices, the User is required to carefully respect the methods indicated on this page, following the instructions and waiting for the confirmations of our operators when requested.
Replacement of products for size / sizechanges
Change free for Italy, with shipments to be paid by the buyer from abroad.
Right of withdrawal
The User who is not satisfied with the purchase and does not wish to replace it with any other product (or receive a purchase voucher of equal value) has the possibility to exercise the right of withdrawal within 14 working days of receiving the product, such as required by current legislation Legislative Decree 206/2005 (Consumer Code). The costs of returning the product are to be considered charged to the User, who must return the products within 15 days. The refund will be made within 10 working days.
For assistance on the services and products offered, please contact our Customer Service at the e-mail address email@example.com
Jurisdiction and applicable law
The relations between Whip Italy and the User are governed by Italian law and jurisdiction. The jurisdiction to settle any dispute regarding these Terms and Conditions and the relationships regulated by them belongs to the judicial authority identified by law. These Terms and Conditions will be considered applicable even in the case of specific agreements relating to paid services.
Processing of personal data
Titolare del trattamento è WHIP ITALY, con sede legale in Via Buonconte da Montefeltro 62/D 52100 Arezzo (AR).; e-mai: firstname.lastname@example.org
Changes or updates to this document
The owner of the site may modify or simply update, in whole or in part, these Terms and Conditions in the future. Changes and updates will be binding as soon as they are published and, therefore, brought to the attention of the User.